Terms & Conditions



PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. TERMS OF WEBSITE USE

These terms of use (together with the documents referred to in it) tell you the terms on which you may make use of our website [ www.sonstream.com] (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy which sets out information about the cookies on our site.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

INFORMATION ABOUT US

www.sonstream.com is a site operated by Sonstream Limited (we, our, us). We are registered in England and Wales under company number 07273851 and have our registered office at 13 Hillchurch Street, Hanley, Stoke-On-Trent, Staffordshire ST1 2EZ. Our VAT number is 997 5967 21

We are a limited company.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you. These Terms were most recently updated on 22nd July 2020.

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@sonstream.com.

We reserve the right to withdraw access to and close your account at any time if, in our reasonable opinion, you are in breach of any of these terms or our Terms and conditions of supply.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
Please note that we only provide our site for domestic and private consumer use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact support@sonstream.com.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

To contact us, please email support@sonstream.com.





SONSTREAM LIMITED WEBSITE TERMS AND CONDITIONS OF SUPPLY OF DIGITAL CONTENT SERVICES



This page (together with our Privacy Policy, Cookie Policy and Terms of Website Use) tells you information about us and the legal terms and conditions (Terms) on which we supply on-line music services and data of certain music sound recordings in digital form (Digital Content(s)), including “Jukebox” [INSERT LINK], and “Sonstream Search Engine” [INSERT LINK] (Service(s)) available on our website (our site) to you as the user of the Services (you, your).

These Terms will apply to any contract between you and us for the supply of the Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering the Services from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order the Services from our site.

You should print a copy of these Terms for future reference. We may amend these Terms from time to time as set out in clause 7. Every time you wish to order the Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 30th November 2015.

These Terms, and any Contract between us, are only in the English language.



1. INFORMATION ABOUT US

1.1 We operate the website situated www.sonstream.com or any other website as used by us from time to time. We are Sonstream Limited (we, us, our), a company registered in England and Wales under company number 07273851 and with our registered office and main trading address at 13 Hill Church Street, Hanley, Stoke-On-Trent, Staffordshire, UK ST1 2EZ. Our VAT number is 997 5967 21.

1.2 Contacting us:

(a) If you wish to contact us for any reason, including you do not understand any part of the Terms or you have any complaints, you can contact us by telephoning our customer service team at 07788162004 or by e-mailing us at customerservices@sonstream.com.

(b) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order or by e-mail to your “My account” which you completed in order to register on our site.



2. USE OF OUR SITE

Your use of our site is governed by our Terms of Website Use [INSERT LINK]. Please take the time to read this document, as it includes important terms which apply to you.



3. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy [INSERT LINK]. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.



4. RESTRICTIONS ON THE USE OF THE SERVICES

4.1 You may only purchase and register for use in connection with the Services from our site if you are at least 18 years old and are a resident in the UK with a billing address in the UK.

4.2 If you are under 18 years of age but at least 13 years of age, you must present these Terms to your parent or legal guardian, who may consent to such Terms and enter into a Contract on your behalf.

4.3 The Services are available to you only in the UK. You agree not to use or attempt to use the Services from outside the UK or provide false billing information.



5. THE SERVICES

5.1 We permit you to purchase a limited, non-exclusive, revocable, non-transferable, personal licence for Digital Content in connection with the Services for you to stream, as applicable under your order and pursuant to these Terms You agree that the Services are provided to you by way of a licence only and you do not take any ownership of them. For the avoidance of any doubt, all rights of ownership in the Digital Content as between you and us shall remain vested in us.

5.2 The Sonstream Download are for your own personal and non-commercial use and you are not authorised to make any copies of any downloaded Digital Content other than for your own personal non-commercial use. Please note that you are not authorised to make any copies of any streamed Digital Content in relation to Album Collection and Singles Stream.

5.3 We will perform the Services, by making the Digital Content available for you to stream (as applicable) from the date set out in the Order Confirmation (as set out in clause 6). We will make every effort to complete the Services on time in accordance with the Terms. However, our performance of the Services to you may be affected by an Event Outside Our Control. See clause 13 for where the responsibility lies when this happens.

5.4 We will need certain information from you that is necessary for us to provide the Service, including e-mail and billing address and credit and debit card details. You must provide us with such information and inform us immediately if this information changes. If you do not provide us with this information, or you provide us with incomplete or incorrect information, or fail to inform us in a timely manner of any changes, we will not be liable for any error, delay or non-performance by us.

Album Collection; Albums

5.5 This is an advertisement free service which enables you to listen to streamed Digital Content on a pay as you go basis on our site. We allow you only one entire play of each song streamed or each album streamed. For example, if you play one entire song and wanted to listen to the same song again, you must place a new order for that song. However, if you play a song and then paused play of that song and then you continue to re-play that song until completion, you will not be charged an additional sum.

Album Collection; Singles

5.6 This is a feature of the site which enables you to listen by streaming up to the first 30 seconds of each Digital Content as many times as you like free of charge.

Please note you are only allowed to stream any Digital Content from Sonstream Download Service Juke Box and Solo Play Stream on one desktop computer or any other similar device needed to use the Services at a time. For example, you cannot play a song on two or more different computers/devices at the same in the same or different locations. Failure to comply with this restriction will result in breach of the Terms giving rise to our right to cancel pursuant to clause 9.

Search Engine; Singles

5.7 This allows you to search various types of music and music-based web sites provided by third parties whilst using our site which is free of charge to you.

5.8 Please note that, if you search for any song using Sonstream Search Engine and such song is not on our site, you may be provided links to other third party websites such links are provided for your information only. We have no control over contents or resources of those sites. You will be contracting with a third party who will be providing to you digital content and/or services on its own terms and conditions. It is your responsibility to check such terms and conditions before you use such sites and/or make any purchase. Please note we are not responsible or liable for any damage or loss you may suffer or incur in connection with the use of such third party links or websites or any contractual arrangement entered into by you with any third party in relation to any digital content and/or the services of such third party.

5.9 Terms of payment for your use of the Services are set out in clause 11. You will be billed in accordance with the choice that you made when you ticked the billing option box set out in your “My account” section on our site. For example, if you select to be billed at the end of the week for your use of any Streams from Sonstream, we will take payment in advance as part of the order process (set out on clause 11.2) for each order you make but we will e-mail you one bill only at the end of that corresponding week. Please note your “My account” will show any payment you have made to us in connection with any purchase of the Services.

5.10 We may have to suspend the Services if we have technical problems or for maintenance reasons. Where practicable, we will endeavour to contact you (as set out in clause 1.2 (c)) to let you know in advance where this occurs. You accept, however, that we have no obligation to maintain, support, upgrade or update the Service or to provide any specific content through the Service.

5.11 You must pay at your own cost for the relevant hardware, software and access to the internet (IT Equipment) to use the Services. Please note that it is your responsibility to ensure the IT Equipment functions properly with the Services and we accept no liability for the IT Equipment with our provision of the Services or in relation to any part in connection with your use of the Services.

5.12 The Services on our site are subject to availability. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted or error free. Please note that we have the right to limit or remove any Digital Content or other content on our site at any time without notice or liability to you or any third party. For example, we may need to remove a song on our site if we lose the licence to that song which is provided to us from a record company or third party licensor. For any Digital Content paid for but not yet fully streamed or fully downloaded that is not made available to you, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your order, your exclusive and sole remedy is either replacement or refund of the price paid, determined by us.

5.13 Please note that you may close your “My account” on our site by contacting us as set out in clause 1.2. We may close your “My account” if it has not been used for at least 12 months. Once your account is closed, you will be unable to use it in connection with our site unless or until we reactive it or open a new account.

You Release

5.14 You must own the rights and have the required permissions to any recording which you upload to Sonstream via You Release. We are not held responsible for any copyright infringement of any track you upload.

Payments will made on a basis [ever Friday] to the registered PayPal account. Any problems or queries should be emailed to: customerservices@sonstream.com

By uploading a recording, you agree to make it exclusive to Sonstream, during its availability on our platform. If it is found the uploaded recording is not exclusive, all information and data may be erased without notice.

While your recording is available on Sonstream, you also grant us permission to use your track or the relevant information to marketing campaigns. Please check our Privacy Policy for more info [LINK TO PRIVACY POLICY]



6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 The pages on our site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an eMessage from us to your ‘My account’ acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an eMessage to your “My account” on our site that confirms that we have made the relevant Services available for you to download and/or stream (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation. Please note that each order you make and corresponding Order Confirmation you receive will be treated as a separate Contract between us.

6.3 If we are unable to supply you with Services, for example because a Digital Content is not available or because of an error in the price on our site as referred to in clause 10.4, we will inform you of this by e-mail and eMessage and we will not process your order. If you have already paid for the Services, we will refund you the full amount.



7. OUR RIGHT TO VARY THESE TERMS

7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Every time you order the Services from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements;

(b) changes affecting the Services on our site;

(c) changes in technology affecting the Services;

(d) changes in licensing arrangements affecting the Services; and

(e) changes in payment methods affecting the Services.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel in respect of all the affected Digital Content or just the Digital Content you have yet to stream. If you opt to cancel, we will arrange a full refund of the price you have paid for the affected Digital Content.



8. YOUR RIGHT OF CANCELLATION AND RETURN

8.1 You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this cancellation right will not apply where you agree that we may make the Services available to you immediately from the date set out in your Order Confirmation (as described in clause 6). Once the download or stream has started (other than Solo Play Stream), you acknowledge that your right to cancel a Contract will be lost. The easiest way to cancel a Contract is to tick the box on the cancellation statement [INSERT LINK TO STATEMENT] on our site.

8.2 Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.3 If you want to return to us any Digital Content in connection with the Services under this clause 8 because it is faulty or mis-described we will at our option:

(a) refund the price of such Digital Content in full on the credit card or debit card used by you to pay for the same; or

(b) replace such faulty or damaged Digital Content, if reasonably possible.

8.4 In relation to clause 8.3, you must notify us as soon as reasonably possible of such fault or damage upon your download or stream otherwise we may have no liability to you.



9. OUR RIGHT OF CANCELLATION

9.1 We may cancel the Contract(s) at any time with immediate effect without giving you notice, if you breach these Terms which will result in you being unable to access any or all of the Services on our site.



10. PRICE OF THE SERVICES

10.1 The prices of the Services will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of the Services are correct at the time when the relevant information was entered onto the system. However, please see clause 10.4 for what happens if we discover an error in the price of Service(s) you ordered.

10.2 Prices for the Services may change from time to time, but changes will not affect any order you have already placed.

10.3 The price of the Services includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.

10.4 You Release streams are charged at a higher rate than other streams in order to support opportunities for unsigned musicians to earn from their content. Sonstream is committed to supporting emerging talent and by agreeing to these terms and conditions you accept and are willing to make a higher payment to You Release artists.



11. HOW TO PAY/PAYMENT

11.1 You agree to pay for your use of the Service and any additional amounts (including VAT, as applicable) that may be accrued in connection with your account.

11.2 You can only pay for the Services using a debit card, credit card, or PayPal. We accept the following cards: Visa, Visa Debit, Mastercard, Maestro, Delta & Solo.

11.3 Payment for the Services is in advance. We will not charge your debit card or credit card until we perform the Services, by making any Digital Content available for you to stream, from the date set out in your Order Confirmation.



12. OUR LIABILITY TO YOU

12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

12.2 We will provide the Service with reasonable care and skill.

12.3 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

12.4 Notwithstanding clause 12.3, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable arising under or in connection with:

(a) all software and the products thereof used by us and any express or implied warranties as to merchantability or fitness for a particular purpose thereof ; and

(b) the quality or performance of computers, technology, servers or networks; or

(c) the Service being uninterrupted, timely or error free but we shall take all reasonable steps to rectify any such faults as soon as commercially practicable.

12.5 The Digital Content is provided “as is” without express or implied warranty or condition of any kind. You use the Services at your own risk.

12.6 We only supply the Services for domestic and private use. You agree to only use the Digital Content for the purposes licensed to you hereunder and without limitation:

(a) not to use any Digital Content in connection with the Services for any commercial, business or resale purposes;

(b) not to modify, edit or alter the Digital Content in any way.

Without prejudice to the foregoing we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any use by you outside of the terms of this Contract.

12.7 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and possession); or

(d) any breach of the terms implied by section 3, 4, and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).



13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of third party software and/or information technology services or failure of public or private telecommunications networks.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of the Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

13.4 You may with immediate effect cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. In the event that you cancel a Contract affected by an Event Outside Our Control and your “My account” is in credit (ie you have paid sums to us upfront but not yet downloaded or streamed any Digital Content (Credit), we shall as soon as reasonably practicable refund such Credit to you.



14. TERMINATION

14.1 If you fail or we have reasonable grounds to believe that you have failed to comply with any provision of the Terms, we may:

(a) terminate the Contract(s) and/or your account, and you will remain liable for amounts due under your My Account up to and including the date of termination;

(b) restrict or preclude access to the Service.



15. COMMUNICATIONS BETWEEN US

15.1 When we refer, in these Terms, to "in writing", this will include e-mail.

15.2 You may contact us as described in clause 1.2.



16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, we and you will not need the consent of any other person to cancel or make any changes to these Terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 The Terms constitute all the terms and conditions agreed upon between you and us and supersede any prior agreements in relation to the subject matter of the Terms, whether written or oral.

16.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction



INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after [INSERT EXPIRY PERIOD].

PRIVACY AND INFORMATION ABOUT OUR USE OF DATA

Sonstream Limited (we, us, our) are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.sonstream.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sonstream Limited of 13 Hillchurch Street, Hanley, Stoke-On-Trent, Staffordshire ST1 2EZ.

Our nominated representative for the purpose of the Act is Sonstream Ltd.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:
  • Information you give us. You may give us information about you by filling in forms on our site [www.sonstream.com] (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, stream media content, search for a product, place an order on our site, download a product or other media, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit/debit card information, personal description and photograph, interests and preferences.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:
  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Sonstream Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Sonstream Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at support@sonstream.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@sonstream.com